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Cisco Bug: CSCup14852 - 3905 phone is not resolving DNS query when CUCM host configured as FQDN

Last Modified

Mar 28, 2016

Products (11)

  • Cisco IP Phone 8800 Series
  • Cisco Unified IP Phone 9951
  • Cisco Unified SIP Phone 3905
  • Cisco Unified IP Phone 6961
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 8961
  • Cisco Unified IP Phone 9971
  • Cisco Unified IP Phone 8945
  • Cisco Unified IP Phone 8941
  • Cisco Unified IP Phone 6945
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Known Affected Releases

9.4(1)

Description (partial)

Symptom:
Customer Configured the CUCM host as FQDN (Such as svsincucm02.sin.rehau.org). when it trying to resolve the DNA query its adding domain name to it and  trying to resolve but it's getting failed (Domain name:bkk.rehau.org). issue is only with 3905 phones and other phone models work without any issues.

Conditions:
Phone Model:3905 phone
Phone Firmware:CP3905.9-4-1-0
CUCM Host Name: FQDN
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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