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Cisco Bug: CSCup14586 - SOAP error : init():Failed to add counters with reason code 101

Last Modified

Nov 27, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

8.6

Description (partial)

Symptom:
The following 2 services are getting restarted in Unity Connection and the alerts are being generated:
1) SOAP -Log Collection APIs
2) SOAP -Performance Monitoring APIs

From SOAP logs:
2014-01-25 17:28:25,743 ERROR [TLC_RisPerfmonQueryThread] perfmon.PerfmonQuery - Perfmon Add Counter Handle=01b2f224-8610-11e3-8000-000000000000 Counter=\\10.10.10.10\Processor(_Total)% CPU Time\\10.50.132.167\Processor(_Total)\IOwait Percentage\\10.10.10.10\Cisco CallManager System Performance\AverageExpectedDelay failed. Error=101 ErrStr=\\10.10.10.10\Cisco CallManager System Performance\AverageExpectedDelay;
2014-01-25 17:28:25,743 ERROR [TLC_RisPerfmonQueryThread] controller.RisPerfmonQuery - init():Failed to add counters with reason code 101

Conditions:
Following URL is triggered in any way on Unity Connection of any version without the fix:
https://10.48.46.13:8443/tracecollection/MainServlet.class?htxtFunctionName=SystemMonitorController.
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