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Cisco Bug: CSCup13161 - Changes to existing VG224 endpoints in PCP redirects to invalid webpage

Last Modified

Nov 27, 2020

Products (2)

  • Cisco Prime Collaboration
  • Cisco Prime Collaboration 10.0

Known Affected Releases


Description (partial)

We have existing VG224 gateways that were synced over as part of an infrastructure Sync and pre-existed on our CUCM environment. The individual V224 endpoints were also synchronized over as part of the sync.

When we try to run a change request against an existing endpoint, we are redirected to the old legacy Cisco Works interface and the change is not successful. 

Newly provisioned endpoints do not run into this issue If an analog phone is created in Prime Collaboration Provisioning, and pushed out to CUCM, we do not run into this issue.

Prime Collaboration Provisioning 10.0
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