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Cisco Bug: CSCup13123 - Gratuitous ARP/PC Port Invalid Value Error when Placing Phone Order

Last Modified

Aug 26, 2014

Products (2)

  • Cisco Prime Collaboration
  • Cisco Prime Collaboration 10.0

Known Affected Releases

10.0

Description (partial)

Symptom:
Error messages received for Gratuitous ARP/PC Port invalid value when attempting to place a Phone order under Prime Provisioning.

In SEP logs during time frame of error received, the following is seen:

Thu 17-Apr-2014 11:15:28 CDT:EME:b2f7-validation:a:AttributeVal:dfc.ipt.validation.concurren
ERROR: Failed to execute ValidationCallable (1714-1-Phone-gratuitousarp) Error: IPT-3009: Product attribute validation failed. - Invalid value provided.
Invalid value provided.
IPT-3009: Product attribute validation failed. - Invalid value provided.
	at dfc.ipt.validation.validator.impl.attribute.ActivationValidator.validate(ActivationValidator.java:118)
	at dfc.ipt.validation.concurrent.AttributeValidationCallable.execute(AttributeValidationCallable.java:115)
	at dfc.ipt.validation.concurrent.ValidationCallable.call(ValidationCallable.java:70)
	at dfc.ipt.validation.concurrent.ValidationCallable.call(ValidationCallable.java:20)
	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
	at java.util.concurrent.FutureTask.run(FutureTask.java:138)
	at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
	at java.lang.Thread.run(Thread.java:662)

Conditions:
Prime Collaboration Provisioning 10.0 with CallManager 8.5.1 release as configured Call Processor instance.
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