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Cisco Bug: CSCup13112 - Dialer Stuck Port handling sometimes causes Dialer exit

Last Modified

Jun 04, 2019

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 11.0(1) 9.0(1)

Description (partial)

Windows Application Event viewer shows BADialer exit with an C0000374 exception

Dialer logs include the key word "stuck" a couple of seconds before the exit.

Customers who were already contacted and on a call during the crash may be called back within an hour or two.

SIP or SCCP Dialer

Normal operation, where a port is unexpectedly in the same state for two hours.

Symptom has only been observed on preview campaigns, and only if customer port had started dialing.
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