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Cisco Bug: CSCup13112 - Dialer Stuck Port handling sometimes causes Dialer exit

Last Modified

Jun 04, 2019

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 11.0(1) 9.0(1)

Description (partial)

Symptom:
Windows Application Event viewer shows BADialer exit with an C0000374 exception

Dialer logs include the key word "stuck" a couple of seconds before the exit.

Customers who were already contacted and on a call during the crash may be called back within an hour or two.

Conditions:
SIP or SCCP Dialer

Normal operation, where a port is unexpectedly in the same state for two hours.

Symptom has only been observed on preview campaigns, and only if customer port had started dialing.
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Bug Details Include

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