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Cisco Bug: CSCup11626 - IVR progressive campaign with LPP as 1 have abandoned calls

Last Modified

Mar 08, 2018

Products (9)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 8.5(1)
  • Cisco Unified Contact Center Express 8.5(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 10.5(1)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases

10.0(1) 10.5(1) 8.5(1) 9.0(2)

Description (partial)

Symptom:
Few abandon calls are seen for IVR progressive campaign running with LPP as 1.

Conditions:
IVR progressive campaign running with LPP as 1
CCX system operates in peak capacity for inbound and outbound calls.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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