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Cisco Bug: CSCup09546 - Parameters for EnableSkillGroupStatistics() need to be modified

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
Wrong description of EnableSkillGroupStatistics() in CTI OS Developer's Guide.

Conditions:
In CTI OS Developer's Guide the parameters for EnableSkillGroupStatistics() args says:
"This parameter has two required values for PeripheralId and SkillGroupNumber."

However from CCE 7.5 onwards Skill Group Priority was introduced. When you call EnableSkillGroupStatistics() from a filer mode app, CIL will throw exception if passed just 2 parameters(PeripheralID and SkillGroup Number).  To create UID for Skill Group CIL requires Skill Group priority as well.

The parameters for EnableSkillGroupStatistics() should be modified in Developer's Guide to say:
"This parameter has three required values for PeripheralId, SkillGroupNumber and SkillGroupPriority."
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