Cisco Bug: CSCup09546 - Parameters for EnableSkillGroupStatistics() need to be modified
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: Wrong description of EnableSkillGroupStatistics() in CTI OS Developer's Guide. Conditions: In CTI OS Developer's Guide the parameters for EnableSkillGroupStatistics() args says: "This parameter has two required values for PeripheralId and SkillGroupNumber." However from CCE 7.5 onwards Skill Group Priority was introduced. When you call EnableSkillGroupStatistics() from a filer mode app, CIL will throw exception if passed just 2 parameters(PeripheralID and SkillGroup Number). To create UID for Skill Group CIL requires Skill Group priority as well. The parameters for EnableSkillGroupStatistics() should be modified in Developer's Guide to say: "This parameter has three required values for PeripheralId, SkillGroupNumber and SkillGroupPriority."
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