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Cisco Bug: CSCup05119 - Heartbeat Maintenance enabled on Avaya PIM, PIM not going ACTIVE

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 11.0(1) 8.5(4) 9.0(1)

Description (partial)

Symptom:
Whenever one Avaya ACD goes down for some reason, lets says ACD2, the status will be:
PIM is ACTIVE, connected to ACD1 (ACTIVE) and connection to ACD2 (IDLE), not going back to ACTIVE

Conditions:
ICM 8.5.4 integrated Avaya ACD.
CVLAN is configured in duplex mode. PIM connection to both ACDs is working in ACTIVE-ACTIVE mode.
Heartbeat Maintenance enabled on PIM
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