Preview Tool

Cisco Bug: CSCup04378 - 7861 display wrong softkeys when sharedline call answered by another

Last Modified

Mar 08, 2016

Products (4)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 7861

Known Affected Releases


Description (partial)

Problem Description: I have configured a DN: 5133 as in shared line with two 7841 IP Phones and 7861 IP phone. Make a call from some other IP Phone A  to that Shared DN:5133 and answer in 7841. The 7861 display showing the softkeys as ?Details? and ?Answer ?. If we press those we didn't get any response.

Steps to reproduce:

1.	Configure a DN:5133 as in shared line with  two 7841 and 7861 Phones
2.	Make a call from IP Phone A  to the shared DN:5133
3.	Answer the call in 7841 IP phone

Expected Behavior:  After answer the call by the shared line of some other phone. The 7861 IP Phone should display the soft keys like as Redial, New call and Fwd All.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.