Guest

Preview Tool

Cisco Bug: CSCup04100 - DQ:[HTC ONE M8/Max] no audio heard on Android 4.4.2

Last Modified

Jan 06, 2015

Products (1)

  • Cisco Unified Mobile Communicator

Known Affected Releases

10.5(0) 9.6(0)

Description (partial)

Symptom:
DQ:[HTC ONE M8/Max] no audio heard on Android 4.4.2

Conditions:
HTC ONE M8/Max] no audio heard on Android 4.4.2

The call is established and RTP packet is received, but no audio heard on Android Jabber.
(1) From the attached log, we can see the bellow error print if no audio heard on Android Jabber
05-28 13:58:18.559   388 12438 E HtcAudFlgTh: DirectOutputThread::threadLoop_mix(): mChannelCount 0x2  mReqChannelCount 0x1 not matched
(2) sometimes, audio can be heard without the error print.
(3) remote side can hear audio clearly.
(4) the case is working well on HTC ONE with Android OS 4.3.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.