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Cisco Bug: CSCup00010 - CP-8831 some keys don't work in history page after consultative transfer

Last Modified

Mar 03, 2018

Products (35)

  • Cisco IP Phone 8800 Series
  • Cisco Unified Wireless IP Phone 7920
  • Cisco Unified IP Phone Expansion Module 7914
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 7961G-GE
  • Cisco Unified IP Phone 7911G
  • Cisco Unified IP Phone 6961
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Known Affected Releases


Description (partial)

CP-8831 some keys don't work in history page after consultative transfer.

Reproducing steps:

    prepare the phone A, phone B and 8831.
    place a call from A to B
    press the transfer button on A and the call transfered to 8831
    press the transfer button again on A (do consultative transfer)
    now, talking with B and 8831
    press end button on 8831
    On 8831,
    press "func" > "history" > the above call > "detail"
    At this point, we can see only "detail" displayed in the screen 
    press "detail" then the history detail is displayed
    press "back" button to back the previous screen, the issue occurred, the back, up and down keys are not working.
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Bug Details Include

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