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Cisco Bug: CSCuo97841 - PWS clears manual status from DB when setting device status such as Busy

Last Modified

Feb 09, 2017

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 9.0

Known Affected Releases


Description (partial)

User sets Manual DND status from Jabber client. Same user is logged in to 3rd party application that acts as PWS (Presence Web Service) client. There is a phone call and PWS user sets a custom 'Busy on the phone' as device presence status update. Now both Jabber and PWS client show presence state as 'Busy on the phone' instead of DND.

Have the same enduser logged in to multiple client devices (at leats two), one must be PWS client application.
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