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Cisco Bug: CSCuo94891 - Phone restart while no operations after VVM login failure

Last Modified

Jun 05, 2014

Products (33)

  • Cisco IP Phone 8800 Series
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 9951
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 7911G
  • Cisco Unified IP Phone 7941G
  • Cisco Unified IP Phone 6941
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Known Affected Releases

10.2(1)

Description (partial)

Symptom:
Phone restart while no operations after VVM login failure

Conditions:
Phone restart while no operations after VVM login failure

Steps:
1. Login VVM. Remember Me = yes.
2. Remove the user with phone's DN from the Unified Connection.
3. Exit VVM.
4. Login VVM again.
    Login fails.

5. Exit VVM.
6. Add the user with phone's DN to the Unified Connection again.
7. Login VVM again.
    Login fails. An alert message is displayed on the phone, "Voicemail server is unavailable. Try again later.".
8. Keep the phone in this state for some minutes.
    The phone automatically reset.  //Faulty//
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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