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Cisco Bug: CSCuo94817 - Message Key not work after user is removed from and added to UC

Last Modified

Aug 05, 2014

Products (33)

  • Cisco IP Phone 8800 Series
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 7971G-GE
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 9951
  • Cisco IP Phone 7821
  • Cisco Unified IP Phone 7961G-GE
  • Cisco Unified IP Phone 7941G
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Known Affected Releases


Description (partial)

Message Key not work after user is removed from and added to UC

1. Login VVM. Remember Me = yes.
2. Remove the user with phone's DN from the Unified Connection.
3. Exit VVM.
4. Login VVM again.
    Login fails.

5. Exit VVM.
6. Add the user with phone's DN to the Unified Connection again.
7. Login VVM again.
    The voice mail server replies with 500 Internal Error. Login fails. An alert message is displayed on the phone, "Voicemail server is unavailable. Try again later.".

    Soft key "Exit", "Compose", "Options", and "Sign Out" are displayed. //Faulty. Wrong soft keys are displayed.//

8. Exit VVM.
9. Press Message key again to invoke VVM.
    VVM window is not opened.  //Faulty//
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