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Cisco Bug: CSCuo93689 - Port-profile hap reset after adding new VLANs to port-profile

Last Modified

Nov 27, 2020

Products (2)

  • CiscoPro Workgroup EtherSwitch Software
  • CiscoPro Workgroup EtherSwitch Software

Known Affected Releases

7.0(1)N1(1)

Description (partial)

Symptom:
After configuring new VLANs and adding them to the trunk allowed range in a port-profile, just after hitting the 'show port-profile' command a message like "System is going to reboot now" is seen and system reloads with the following log messages:

%SYSMGR-2-SERVICE_CRASHED: Service "port-profile" (PID 3627) hasn't caught signal 11 (core will be saved).
%SYSMGR-2-HAP_FAILURE_SUP_RESET: System reset due to service "port-profile" in vdc 1 has had a hap failure
%KERN-0-SYSTEM_MSG: [ 2400.621123] Shutdown Ports..
%KERN-0-SYSTEM_MSG: [ 2400.655458]  writing reset reason 16, port-profile hap reset

Note: A core dump for port-profile is also generated.

From the output of "show system reset-reason" we can see:

1) At 949507 usecs after Wed May 21 14:41:00 2014
    Reason: Reset triggered due to HA policy of Reset
    Service: port-profile hap reset
    Version: 7.0(1)N1(1)

Conditions:
Seen on a device running 7.0(1)N1(1). The crash can occur after configuring new VLANs and adding them to the trunk allowed range in a port-profile, just after executing the 'show port-profile' command.
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