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Cisco Bug: CSCuo92730 - 8945(secure mode) up/downgraded to 9.4.1 do not update the German locale

Last Modified

Jul 03, 2014

Products (3)

  • Cisco IP Phone 8800 Series
  • Cisco Unified IP Phone 8945
  • Cisco Unified IP Phone 8941

Known Affected Releases

9.4(1)SR1

Description (partial)

Symptom:
If the phone using the "Cisco 8945 ? Standard Secure profile?, the phone remains in English after doing the upgrade from 9.4.1.8 to 9.4.1SR1. The phone also remains in English, when downgrading back from 9.4.1.SR1 to 9.4.1.8 . You can upgrade and downgrade again and again and the phone does not download the german localization. So the problem is not only in 9.4.1SR1, but also already in 9.4.1.8 . But it does not occur, when upgrading from 9.3.4.18 to 9.4.1 , so the upgrade from 9.4.1.8 to 9.4.1SR1 is the first time it could be affected by the problem. 

In secure mode we can see in the consol logs that 
 that there is no need to download the german localization: 

No need to download locale resources. (German_Germany, 9.1.1.1000-1, 10.1.32.68/German_Ge 
 many, 9.1.1.1000-1, 10.1.32.68) 
provision_download_file 1530: HTTP server=10.1.32.68 filename=SK958b78ed-c3d7-ff34-9f0b-5 

If you switch the phone from the secure profile to the "Cisco 8945 ? Standard non-secure profile? everything works fine and the phone boots up in german language. 

That the problem only occurs, when setting to the secure profile. This is also the reason, why sometimes the issue is not reproduced.

Conditions:
phones using Standard Secure Profile
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