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Cisco Bug: CSCuo90280 - Multi-level configuration fails for display light on in 78xx

Last Modified

Feb 07, 2017

Products (4)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 7861

Known Affected Releases

10.1(1)SR1

Description (partial)

Symptom:
Multi-level configuration for the feature Backlight on when incoming call is getting failed for 78xx IP phones

Conditions:
Repro Steps:
1)	Login CCMAdmin with right credentials
2)	Navigate to phone config page of 78xx
3)	Scroll to Product Specific Configuration Layout and make sure that the Backlight ON when incoming call option is Enabled and the check box present at the right of the option is unchecked
4)	Now either Navigate to System - Enterprise Phone Configuration or to Device - Device Settings - Common Phone Profile 
5)	There Enable the Display on when incoming call option and check the check box present at the right side of the option
6)	Make call to 78xx phones still the display light is not ON
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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