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Cisco Bug: CSCuo90277 - Doc - keypad and menu factory reset for 78xx have different reset levels

Last Modified

Aug 07, 2019

Products (33)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 8851
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 7961G-GE
  • Cisco Unified IP Phone 6961
  • Cisco Unified IP Phone 6941
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Known Affected Releases

10.1(1) 10.1(1)SR1 10.1(1)SR2 10.2(1)

Description (partial)

Symptom:
This is a documentation issue: Factory Reset from Phone Menu is not erasing timezone /locale /ringtone configuration, phone is not getting all default file systems from kernel. This is done by Factory Reset from Phone Keypad. Difference between these two types of reset is not specified in documentation.

Conditions:
Factory Reset from Phone Menu
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
  • Related Community Discussions
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