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Cisco Bug: CSCuo89728 - No Display light on 78xx phones when receiving the incoming call

Last Modified

Sep 07, 2015

Products (4)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 7861

Known Affected Releases


Description (partial)

78xx phones doesn't get any display light ON when receiving the incoming call even though the option is enabled in Phone Configuration page of Unified CM.

Repro Steps:
1)	Login CCMAdmin page with right user credentials
2)	Navigate to Phone Configuration page of 78xx phones
3)	Scroll to Product Specific Configuration Layout and check for the Backlight On When Incoming Call* option
4)	The option is Enabled by default. Still the phones aren't getting the display light ON when receiving the incoming call
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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