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Cisco Bug: CSCuo89304 - CUC: MbxSync Logs: GetFolder error for recoverableitemsdeletions folder

Last Modified

Nov 27, 2020

Products (1)

  • Cisco Unity Connection

Known Affected Releases


Description (partial)

Unified Messaging works fine. However there are errors in Logs.

In Mailbox Sync Logs errors are seen for the GetFolder EWS call for recoverableitemsdeletions folder.

Log Snippet,

CsEws,10,FAILED HTTP Response:<?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="" xmlns:xsi="" xmlns:xsd=""><soap:Header><t:ServerVersionInfo MajorVersion="8" MinorVersion="3" MajorBuildNumber="342" MinorBuildNumber="0" xmlns:t="" /></soap:Header><soap:Body><soap:Fault><soap:Code><soap:Value>soap:Sender</soap:Value><soap:Subcode><soap:Value xmlns:q0="">q0:ErrorInvalidServerVersion</soap:Value></soap:Subcode></soap:Code><soap:Reason><soap:Text xml:lang="en">The specified server version is invalid.</soap:Text></soap:Reason><detail><e:ResponseCode xmlns:e="">ErrorInvalidServerVersion</e:ResponseCode><e:Message xmlns:e="">The specified server version is invalid.</e:Message></detail></soap:Fault></soap:Body></soap:Envelope>

CsMbxSync,12,Unable to fethc Recoverable Item Folder Id

CsEws,10,[CsEws/CsEwsClient.cpp:528]: HTTP request failed with error: Bad response from server, HTTP code returned: 500, HTTP status code: 500, for ews URL: https://ex2010.internal/EWS/Exchange.ASMX, verb: POST

CsEws,10,FAILED HTTP Request: 
<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi=........
<t:RequestServerVersion Version="Exchange2010_SP2"/>
<GetFolder xmlns=""
<t:DistinguishedFolderId Id="recoverableitemsdeletions">

First Seen on Unity Connection This error is seen when Exchange 2007 is used.
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