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Cisco Bug: CSCuo89304 - CUC: MbxSync Logs: GetFolder error for recoverableitemsdeletions folder

Last Modified

Nov 27, 2020

Products (1)

  • Cisco Unity Connection

Known Affected Releases

8.6(2)ES69

Description (partial)

Symptom:
Unified Messaging works fine. However there are errors in Logs.

In Mailbox Sync Logs errors are seen for the GetFolder EWS call for recoverableitemsdeletions folder.

Log Snippet,

CsEws,10,FAILED HTTP Response:<?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Header><t:ServerVersionInfo MajorVersion="8" MinorVersion="3" MajorBuildNumber="342" MinorBuildNumber="0" xmlns:t="http://schemas.microsoft.com/exchange/services/2006/types" /></soap:Header><soap:Body><soap:Fault><soap:Code><soap:Value>soap:Sender</soap:Value><soap:Subcode><soap:Value xmlns:q0="http://schemas.microsoft.com/exchange/services/2006/errors">q0:ErrorInvalidServerVersion</soap:Value></soap:Subcode></soap:Code><soap:Reason><soap:Text xml:lang="en">The specified server version is invalid.</soap:Text></soap:Reason><detail><e:ResponseCode xmlns:e="http://schemas.microsoft.com/exchange/services/2006/errors">ErrorInvalidServerVersion</e:ResponseCode><e:Message xmlns:e="http://schemas.microsoft.com/exchange/services/2006/errors">The specified server version is invalid.</e:Message></detail></soap:Fault></soap:Body></soap:Envelope>

CsMbxSync,12,Unable to fethc Recoverable Item Folder Id

CsEws,10,[CsEws/CsEwsClient.cpp:528]: HTTP request failed with error: Bad response from server, HTTP code returned: 500, HTTP status code: 500, for ews URL: https://ex2010.internal/EWS/Exchange.ASMX, verb: POST

CsEws,10,FAILED HTTP Request: 
<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi=........
<soap:Header>
<t:RequestServerVersion Version="Exchange2010_SP2"/>
<t:ExchangeImpersonation>
<t:ConnectingSID>
<t:PrimarySmtpAddress>........
...
...
...
<GetFolder xmlns="http://schemas.microsoft.com/exchange/services/2006/messages"
...
...
...
<t:DistinguishedFolderId Id="recoverableitemsdeletions">
...
...
</soap:Body>
</soap:Envelope>

Conditions:
First Seen on Unity Connection 8.6.2.23900. This error is seen when Exchange 2007 is used.
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