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Cisco Bug: CSCuo89262 - CUIC Agent Report blank when filter by agent name with apostrophe

Last Modified

Jul 13, 2016

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1)

Description (partial) 

Symptom:
Any agent report pulled from CUIC, when selecting this particular agent in the filter, will result in a blank report.

Conditions:
UCCX 9 and UCCX 10

Configure UCCX agents with last names containing an apostrophe.

Try to pull any agent report from CUIC and choose their name in the filter.
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