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Cisco Bug: CSCuo88542 - Single application not able to handle 9000 BHCC load

Last Modified

May 29, 2014

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
Issue has been seen trying to run load test with 1 application for 300 agents.  When starting Camelot callers, only end up seeing 4-5 phone calls in CAD rather than the expect 295-300 phone calls.
Calling the route point from a manual phone, the phone call goes from the route point to one of the CTI ports.  Waiting on the phone call with the CTI port the message "I'm sorry, we're currently experiencing system problems and are unable to process your call. Please try again later."  is played.

Conditions:
One application, 500 max sessions, one route point trigger with a call control group that contains 300 ports
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
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