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Cisco Bug: CSCuo87580 - CCMP: Basic mode view shows the agent associated with old teams

Last Modified

Nov 07, 2016

Products (1)

  • Cisco Unified Contact Center Management Portal

Known Affected Releases

10.0(1) 9.1(1)

Description (partial)

Symptom:
The issue is that an agent is made a member of a team and is subsequently removed from that team they still show up in the basic mode view of the agent team memberships.
in other words, When an agent is moved from a team to an alternative team, the agent is still sometimes displayed in the old team.

Conditions:
The affected versions are 9.1 and 10.0.1
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
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