Cisco Bug: CSCuo87499 - Agent got multiple outbound calls and supervisor operations timed out
May 11, 2017
- Cisco Unified Contact Center Express
- Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
- Cisco Unified Contact Center Express 10.5(1)
Known Affected Releases
Symptom: Agent got reserved for preview outbound and while the reservation call is in progress , agent got reserved for another inbound/outbound call thereby agent having two simultaneous call on desktop. Conditions: Agent reserved for Preview outbound call. Agent was handling another call before getting reserved and moved from Work to Ready to Reserved state. The CSQ that agent belongs to has wrapup time enabled.
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Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
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