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Cisco Bug: CSCuo87499 - Agent got multiple outbound calls and supervisor operations timed out

Last Modified

May 11, 2017

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1) 10.5(1)

Description (partial)

Symptom:
Agent got reserved for preview outbound and while the reservation call is in progress , agent got  reserved for another inbound/outbound call thereby agent having two simultaneous call on desktop.

Conditions:
Agent reserved for Preview outbound call.
Agent was handling another call before getting  reserved and moved from Work  to Ready to Reserved state.
The CSQ that agent belongs to has wrapup time enabled.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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