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Cisco Bug: CSCuo86623 - Impossible to Sign-in as different user when ServiceDomain is unknown

Last Modified

Feb 07, 2017

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases


Description (partial)

After performing a "sign-in as different user", all authentication attempts will fail.

1. Administrators configured the ServiceDomain along with the DNS SRV records under a domain which is not regularly used by its end-users.  
2. Jabber is deployed using a bootstrap file which specifies the ServiceDomain and CUP deployment type.  This works fine for the first end-user to sign on after the initial installation.
3. A different end-user attempts to sign-on to Jabber from the same PC.  Jabber will force a "sign-in as different user" and force the new end-user to enter in their username in the "" format.
4. The new end-user attempt to sign-in to Jabber using the domain associated with their E-Mail address, rather than the domain which the Administrators configured for ServiceDomain. 
5. Jabber will attempt Service Discovery on the domain entered for the end-users username, rather than the domain specified in the ServiceDomain from the bootstrap file, and authentication will fail.
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