Guest

Preview Tool

Cisco Bug: CSCuo86592 - No softkey displayed after modify the button template

Last Modified

Mar 07, 2018

Products (33)

  • Cisco IP Phone 8800 Series
  • Cisco Unified IP Phone 7962G
  • Cisco IP Phone 7841
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 7941G
  • Cisco Unified IP Phone 6961
  • Cisco Unified IP Phone 7911G
View all products in Bug Search Tool Login Required

Known Affected Releases

10.2(1)

Description (partial)

Symptom:
No softkey displayed after modify the button template

Conditions:
Pre-condition
1. Phone has been configured with two lines (line1 and line2)

2. Go to CUCM->Phone config page->modify Button items
3. Remove the second dn, and add one blf SD pfk --> sometimes, no softkey will occur at this point after phone re-register to cucm.
4. if the issue is not observed, continue modify blf sd and assign a dn to it
5. After phone registers again, modify the button items and remove the blf sd button, re-add New Dn button.
6. after phone registers, no softkey is displayed when phone is idle
7. Offhook/onhook, softkey will be displayed again.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.