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Cisco Bug: CSCuo85621 - CTI Server Protocol Document CALL_FAILED_EVENT missing MonitorID

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 8.5(1) 9.0(1)

Description (partial)

Symptom:
Documentation of CALL_FAILED_EVENT  is missing the MonitorID field.
The actual event looks like this:

17:03:29:341 cg3A-ctisvr SESSION 2: MsgType:CALL_FAILED_EVENT (MonitorID:0 PeripheralID:5004 PeripheralType:IPCC Simplified  
17:03:29:341 cg3A-ctisvr SESSION 2:         ConnectionDeviceIDType:CONNECTION_ID_STATIC ConnectionCallID:93478162  
17:03:29:341 cg3A-ctisvr SESSION 2:         FailingDeviceType:DEVID_DEVICE_IDENTIFIER CalledDeviceType:DEVID_DEVICE_IDENTIFIER  
17:03:29:341 cg3A-ctisvr SESSION 2:         LocalConnectionState:LCS_CONNECT EventCause:CEC_NONE ConnectionDeviceID:"2030303"  
17:03:29:341 cg3A-ctisvr SESSION 2:         FailingDeviceID:"2030303" CalledDeviceID:"" )

Conditions:
Receiving CALL_FAILED_EVENT
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