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Cisco Bug: CSCuo84142 - PT fails to load in OL 2007/2010 XP SP3

Last Modified

Oct 16, 2015

Products (1)

  • Cisco Webex Meetings Server

Known Affected Releases

2.0MR2

Description (partial)

Symptom:
After installing PT on XP SP3 running OL 2007 SP2 or 3, PT will fail to load in Outlook. It will be a disabled add-in and when selecting it to enable there will be an error for Load Behavior: Not Loaded. A runtime error occurred during the loading of the COM Add-in.

This works fine in Windows 7 running Outlook 2007

Pre 2.0 versions still install normally, but cannot be used due to interop issues with CWMS 2.0

Conditions:
Windows XP running Outlook 2007
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