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Cisco Bug: CSCuo84142 - PT fails to load in OL 2007/2010 XP SP3

Last Modified

Oct 16, 2015

Products (1)

  • Cisco Webex Meetings Server

Known Affected Releases


Description (partial)

After installing PT on XP SP3 running OL 2007 SP2 or 3, PT will fail to load in Outlook. It will be a disabled add-in and when selecting it to enable there will be an error for Load Behavior: Not Loaded. A runtime error occurred during the loading of the COM Add-in.

This works fine in Windows 7 running Outlook 2007

Pre 2.0 versions still install normally, but cannot be used due to interop issues with CWMS 2.0

Windows XP running Outlook 2007
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