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Cisco Bug: CSCuo83514 - CCE with CCM CTI Port SIP Messaging problem

Last Modified

Sep 05, 2018

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases


Description (partial)

Contact Center Enterprise reports that an Agent Greetings Fails to play fairly intermittently.  Looking in the JTAPI log the user will find a "Consult Call Failed" message for each time the Agent Greeting does not play.  The root cause is in the CCM SIP messaging.

Using Cisco Contact Center feature of Mobile Agent and Agent Greeting in conjunction with each other.
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