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Cisco Bug: CSCuo83514 - CCE with CCM CTI Port SIP Messaging problem

Last Modified

Sep 05, 2018

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.5(1.10000.7)

Description (partial)

Symptom:
Contact Center Enterprise reports that an Agent Greetings Fails to play fairly intermittently.  Looking in the JTAPI log the user will find a "Consult Call Failed" message for each time the Agent Greeting does not play.  The root cause is in the CCM SIP messaging.

Conditions:
Using Cisco Contact Center feature of Mobile Agent and Agent Greeting in conjunction with each other.
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Bug Details Include

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  • Status
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