Guest

Preview Tool

Cisco Bug: CSCuo83473 - Same SIP message may be displayed 6 times in Call Signaling Analyzer

Last Modified

Nov 27, 2020

Products (2)

  • Cisco Prime Collaboration
  • Cisco Prime Collaboration 10.5

Known Affected Releases

10.5

Description (partial)

Symptom:
While analyzing logs collected from CVP, IOS and CUCM, at times the same SIP message may be displayed six times in the ladder diagram.

Conditions:
This problem happens when the user clicks the "+" button to expand analysis to another component involved in the call flow.

Example Scenario

(1) Collect log file from CVP, CUCM and IOS in Log Collection Center
(2) Select the log file in Call Signaling Analyzer
(3) Set "Device Types To Parse" to CVP and click "Retrieve calls"
(4) Select a call in the call list
(5) Ladder diagram is displayed based on analysis of CVP log files
(6) IOS and CUCM icons will have a "+" expand icon next to it
(7) Expanding the analysis to IOS or CUCM devices, updates the ladder diagram with relevant SIP messages but sometimes the same messages is displayed 6 times
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.