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Cisco Bug: CSCuo82824 - Unknown displaying in 78XX phone during forward call when caller ID set

Last Modified

Jul 09, 2014

Products (4)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 7861

Known Affected Releases

10.1(1)SR1

Description (partial)

Symptom:
Unknown displaying in 78XX phone during forward call  when caller ID set

Conditions:
Steps to Reproduce :

1.	Create a site with unified CM Installed in it and register 78XX IP Phone A (5448) , IP Phone B (5172) and IP Phone C (5133)
2.	Make Call forward all in IP Phone B(5172) to 78XX IP Phone A (5448)
3.	Set the caller ID and alerting for IP Phone B e.g. (Sachin and Bravo) and for IP phone C ( ABC and Test) 
4.	Make a call from IP Phone c to IP Phone B which is in call forward to IP Phone A .
5.	IP Phone A will rings and will show caller ID of IP Phone C , For ( IP Phone B )


Problem Description : When IP Phone A rings during FWD Call it displays ABC caller ID of IP Phone C and FOR (UNKNOWN) is displaying. 


Expected Behaviour : When IP phone A rings it should display ABC  Caller ID of IP phone C and FOR (Sachin) the alerting name or caller ID (Bravo) instead of UNKNOWN .

Environmental Matrix:

CUCM : 10.5.0.99834-1

78XX IP Phone : Sip78XX.10-1-1SR1-4
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