Preview Tool

Cisco Bug: CSCuo82824 - Unknown displaying in 78XX phone during forward call when caller ID set

Last Modified

Jul 09, 2014

Products (4)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 7861

Known Affected Releases


Description (partial)

Unknown displaying in 78XX phone during forward call  when caller ID set

Steps to Reproduce :

1.	Create a site with unified CM Installed in it and register 78XX IP Phone A (5448) , IP Phone B (5172) and IP Phone C (5133)
2.	Make Call forward all in IP Phone B(5172) to 78XX IP Phone A (5448)
3.	Set the caller ID and alerting for IP Phone B e.g. (Sachin and Bravo) and for IP phone C ( ABC and Test) 
4.	Make a call from IP Phone c to IP Phone B which is in call forward to IP Phone A .
5.	IP Phone A will rings and will show caller ID of IP Phone C , For ( IP Phone B )

Problem Description : When IP Phone A rings during FWD Call it displays ABC caller ID of IP Phone C and FOR (UNKNOWN) is displaying. 

Expected Behaviour : When IP phone A rings it should display ABC  Caller ID of IP phone C and FOR (Sachin) the alerting name or caller ID (Bravo) instead of UNKNOWN .

Environmental Matrix:


78XX IP Phone : Sip78XX.10-1-1SR1-4
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.