Guest

Preview Tool

Cisco Bug: CSCuo82286 - Call Session is blank when phone reached the max remote hold call

Last Modified

Feb 04, 2017

Products (33)

  • Cisco IP Phone 8800 Series
  • Cisco Unified IP Phone 7962G
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 9951
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 7971G-GE
  • Cisco IP Phone 7821
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 6961
View all products in Bug Search Tool Login Required

Known Affected Releases

10.2(1)

Description (partial)

Symptom:
Steps:
1. Config three phones with share line: 8851A, 8841A , 8861A

8851A : two lines : 11118851  (max: 200, busy trigger: 200)   -- share line
                           11118841  (max : 200, busy trigger:1 )      -- share line

8841A: three lines:  11118841 (max : 200, busy trigger: 200)  -- share line
                            11118851 (max : 200, busy trigger : 1) -- share line
                            88519999 (max : 6, busy trigger: 2)  -- Non share line

8861A : two lines: 88611001 (max : 200, busy trigger : 200) -- Non share line
                           11118851 (max ; 200, busy trigger : 200)  -- share line

2. From phone 8851A first line (11118851) make 98 call session to Phone 8841A first line (11118841)  (97 hold call, 1 connected call)

3. From phone 8851A first line (11118851) make 50 call session to Phone 8861A first line (88611001), (49 hold call, 1 connected call)

4. End one call session on Phone 8841A
5. On Phone 8861A first line, hold the current connection call, Press "New Call" dial number 11118851

Phone 8851A can answer the call, but on Phone 8861A, the call session is blank.

Conditions:
Phones should configure Share lines and max call/busy trigger are set to 200.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.