Cisco Bug: CSCuo81863 - UCCE docs need to state that CTI Route Points require unique DNs
Feb 06, 2017
- Cisco Unified Contact Center Enterprise
Known Affected Releases
10.0(1) 10.5(1) 9.0(1)
Symptom: UCCE is not designed to handle 2 route points with the same DN but different partitions. For example: CTI Route Point 1: DN - 1000 Partition - pt-test1 CTI Route Point 2: DN - 1000 Partition - pt-test2 This configuration causes abnormal behavior like intermittent call drops, failed transfers, etc. Sometimes the configuration can work without issue for awhile and then suddenly break. The UCCE config docs need to be updated to state that this type of configuration is not supported. Conditions: The UCCE application user is controlling 2 or more Route Points with the same DN but with different partitions.
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