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Cisco Bug: CSCuo81377 - CCE/CCX: Some agents unable to login due to "pending login"

Last Modified

May 14, 2019

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 10.5(1)

Description (partial)

Symptom:
Agent receives error message upon login (with or without failover): "There is a pending login request for this agent. Please try again."

Conditions:
In rare cases (such as a login attempt at the exact moment of failover) an agent can remain stuck in a pending LOGIN state even after failover recovers and cannot login because of this error. This condition is isolated to the particular agent and other agents can continue to login.
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