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Cisco Bug: CSCuo80260 - Call-home message fails; returns "Unknown" serial number

Last Modified

Feb 01, 2018

Products (1)

  • Cisco Catalyst 4000 Series Switches

Known Affected Releases


Description (partial)

The call-home message is not processed by the call-home backend server, since the serial number is "Unknown". The message ID that appears is: "M9A:Unknown:D71B48EF".

The problem occurs when system is not ready, and you try to send out call-home messages.
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