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Cisco Bug: CSCuo79971 - Delay when updating Supervisor SG after launching configuration manager

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 11.0(1) 8.0(1) 8.5(1) 9.0(4) 9.0(4)ES

Description (partial)

Symptom:
Initial delay observed when augmenting or editing the Supervisor Skill Group.

Conditions:
When Configuration Manager is launched for the first time, adding or editing Skill Group to the supervisor can take considerable time (on the order of 10 seconds, depending on multiple conditions). After the first change is made, subsequent changes are quick / as expected.
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