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Cisco Bug: CSCuo79479 - SPA5x5/525 Bell CA feature req - Display of softkeys for SCA and Non-SCA

Last Modified

Nov 14, 2016

Products (11)

  • Cisco Small Business SPA500 Series IP Phones
  • Cisco SPA301 1 Line IP Phone
  • Cisco SPA512G 1-Line GigE IP Phone
  • Cisco SPA504G 4-Line IP Phone
  • Cisco SPA514G 4-Line GigE IP Phone
  • Cisco SPA501G 8-Line IP Phone
  • Cisco SPA502G 1-Line IP Phone
  • Cisco SPA303 3 Line IP Phone
  • Cisco SPA508G 8-Line IP Phone
  • Cisco SPA509G 12-Line IP Phone
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Known Affected Releases

7.5.5

Description (partial)

Symptom:
1)      For Non-SCA case: <Call Appearance Per Line> = 2, <Programmable Softkey Enable> = yes, only register Ext 1(private line) to server  and only map 1 line key to Ext 1. Others use default settings.

2)      For SCA case: <Call Appearance Per Line> = 2, <Programmable Softkey Enable> = yes ,register Ext 1(private line) and Ext 2(shared line) to server and map line key 1 to Ext 1 while line key 2 to Ext 2.  Others use default settings.

1) Non-SCA case:   If we make 2 calls(one is held and another is active) with the private Ext, 7.4.8 display the softkeys: "Hold  | endCall |  bxfer  |  confLx  |  xferLx".  7.5.5 display the softkeys: "Hold  | endCall |  confLx  |  xferLx".
Cisco: For "bxfer" softkey, 7.4.8 has this key while 7.5.5 doesn't,  so we can investigate to make 7.5.5 behavior same as 7.4.8 when blind transfer fallback feature is not used.

Bell's Response: Make 7.5.5 have the same "bxfer" softkey behavior as 7.4.8 

2) SCA case: For 2 inbound calls (one is held and another is active)  with the shared Ext,  both 7.4.8 and 7.5.5 display the identical softkeys, "hold | end call | conf | xfer | bxfer | confLx | xferLx" .  If "xfer" or "conf" is pressed to make a call transfer/call conference, private Ext's call appearance is chosen to make the 3rd call. This behavior could introduce 603 Decline issue from server in Bell CA's environment and this is unacceptable to the customer.
Comments:  My suggestion is that we can hide "conf | xfer" keys to avoid such failure case, so user will not intend to make this call. 

Bell's Response:  Hide the "conf | xfer" keys (instead of searching for another call appearance from another line key),  this would avoid the user ever getting into such a failure case.

Conditions:
SPA5x5 7.5.5
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