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Cisco Bug: CSCuo79130 - Audio does not always play on 69xx phones

Last Modified

Nov 29, 2016

Products (11)

  • Cisco IP Phone 8800 Series
  • Cisco Unified SIP Phone 3905
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 6961
  • Cisco Unified IP Phone 8961
  • Cisco Unified IP Phone 8945
  • Cisco Unified IP Phone 9971
  • Cisco Unified IP Phone 8941
  • Cisco Unified IP Phone 6945
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Known Affected Releases

9.4(1)

Description (partial) 

Symptom:
Streaming audio to the 69xx phone will work the first time, but any subsequent attempts will fail. The phone's mute and speaker button will light up, but no audio will play.

Conditions:
Application uses JTAPI to send XSI to 6921 phone to command the phone to stream audio from another server. This is reproducible.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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