Cisco Bug: CSCuo79082 - Callback scheduled on Barged into Outbound gives unpredictable results
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: After an outbound option call is handled by an agent, if the call is Silent Monitored & Barged into by a Supervisor, a personal callback which is scheduled may not operate correctly. The following scenario is an example of this behavior: 1. Generate a predictive call handled by Agent F 2. Agent E (supervisor) barges in 3. Agent E drops the call 4. Agent F schedules a callback 5. In one scenario, the callback was scheduled for Agent F. In another, no callback was scheduled. Conditions: Outbound option with CTIOS or Finesse outbound option desktops, where the outbound agent transfers or conferences in another agent after the original call is placed. See "Symptoms" for scenario.
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Bug Details Include
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