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Cisco Bug: CSCuo75043 - UCCX: CUIC XMPP Information Not Updated After Changing Hostname or Domain

Last Modified

Nov 27, 2020

Products (2)

  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express

Known Affected Releases

10.0(1) 10.0(1)SU1 10.6(1)

Description (partial)

Symptom:
The following errors are seen in Finesse when running Live Data reports:
"Error processing report. Refresh page or contact administrator."
"XMPP Messaging infrastructure error"

The following error is seen in CUIC when clicking the "Run" button for a Live Data report:
"Error updating the filter information. XMPP Messaging infrastructure error"

Conditions:
The UCCX was upgraded when DNS configuration was not present in the old version and the DNS/Domain information was added after coming to 10.x

(OR)

The hostname of the UCCX node was recently changed.

Related Community Discussions

Error when generating Live Data Report from CUIC in CUCX 10
Hello Guys, I have a problem generating Live Reports on CUIC (UCCX 10 deployment). I receive the following error: "Error updating the filter information. XMPP Messaging infrastructure error" All the services are IN SERVICE Any ideas??
Latest activity: May 29, 2014
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