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Cisco Bug: CSCuo73536 - Finesse needs to force Wrap-Up Code Selection

Last Modified

Mar 31, 2020

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 10.5(1) 11.0(1) 11.5(1) 11.6(1) 9.0(1) 9.0(2) 9.1(1)

Description (partial)

After an Agent Finishes a call, they are allowed to go Ready without entering a wrap up code.

There is no way to force an agent to enter a Wrap-Up Code.

Using any version of Finesse

Related Community Discussions

Finesse wrap-up code requirement in UCCE?
Hey folks, had a quick question regarding UCCE and Finesse. Do you know if there's any way to force agents to select a wrap-up code in Finesse before going on to the next call? I asked PDI and they did not know. In the end it's a user training issue, but wanted to check to see if there's a technical solution. Thank you!
Latest activity: Oct 20, 2016
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