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Cisco Bug: CSCuo73396 - 8961 phone breaks audio in between call when used with jabber (CAST)

Last Modified

Jun 07, 2016

Products (1)

  • Cisco Unified IP Phones 9900 Series

Known Affected Releases

9.4(1.9)

Description (partial)

Symptom:
Phone A 8961 (used in deskphone video mode with jabber) ---->> Calls --->>> Phone B 8961 (used in deskphone video mode with jabber)
Observation : As soon as the call connects, audio (RTP) Connects for about 2 sec, followed by ~ 2 sec no audio and then audio connection again. Deskphone video is connected just fine.

Conditions:
jabber windows being used in deskphone video (cast) with 8961 phone running phone firmware 9.4.1.9 or higher.
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