Cisco Bug: CSCuo73373 - Outbound option transfer/conference issue with personal callback
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: After an outbound option call is handled by an agent, if the call is transferred/conferenced from that agent to another outbound agent (not originally involved in the call flow), a personal callback which is scheduled may not operate correctly. The following scenario is an example of this behavior: Issue: 1. a predictive call handled by Agent F 2. Agent F transfers the call to Agent E 3. Agent E's callback button enables and he is able to schedule a callback 4. No callback is scheduled. Conditions: Outbound option with CTIOS/Finesse outbound option desktops, where the outbound agent transfers or conferences in another agent after the original call is placed. See "Symptoms" for all scenarios.
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Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
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