Guest

Preview Tool

Cisco Bug: CSCuo70131 - Dialer UDP/RTP port range calculation not documented correctly

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Dialer UDP/RTP port ranges are not documented correctly in the Version 8.X, 9.X, and 10.X ICM port utilization guides. RTP protocol port defaults are UDP 31000-31512 (default), UDP 39100-39200.

Customer found that with their ICM set up, the dialer gave a RTP port range in 57000 ranges.

Conditions:
ICM instance number is installed with anything other than the default 0
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.