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Cisco Bug: CSCuo70131 - Dialer UDP/RTP port range calculation not documented correctly

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

Dialer UDP/RTP port ranges are not documented correctly in the Version 8.X, 9.X, and 10.X ICM port utilization guides. RTP protocol port defaults are UDP 31000-31512 (default), UDP 39100-39200.

Customer found that with their ICM set up, the dialer gave a RTP port range in 57000 ranges.

ICM instance number is installed with anything other than the default 0
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