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Cisco Bug: CSCuo69890 - Details mismatch in 78XX IP Phones during Call Forward calls

Last Modified

Mar 08, 2016

Products (4)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 7861

Known Affected Releases


Description (partial)

Details mismatch in 78XX IP Phones during Call Forward calls

Steps to Reproduce :

1.	Create a site with unified CM installed in it and register 2 78XX IP Phones(A & B ) and a IP Phone C
2.	In   IP Phone C (DN 5445) make call FWD to 78XX  IP Phone A(5446) 
3.	Make call from IP Phone B (5133) to IP Phone C which is in FWD ALL to IP Phone B call will be received in IP phone A .
4.	IP Phone A and IP Phone B will be in call .
5.	Go to the details of IP Phone A 78XX phone .

Problem Description : When the call is forwarded to IP Phone A and when checking the details of IP Phone A .It showing Call forwarded By (5445) and Call forwarded to (5445) the  IP Phone C DN .

Expected Behaviour : While checking the details it should show Call FWD By  DN as  (5133) and call FWD To DN as (5445) but it showing the same DN as 5445 .

Environmental Matrix:


78XX IP Phone : Sip78XX.10-1-1SR1-4
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