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Cisco Bug: CSCuo68322 - Audio alert notification is not coming in the DX650

Last Modified

Jan 04, 2016

Products (1)

Known Affected Releases

10.2(1)

Description (partial)

Symptom:
Problem Description :
Audio alert notification is not coming in the DX650 even though selected the visual and audio alert in the unified CM page while creating the Pickup group.

Conditions:
Steps to Reproduce :
1)	Register IP Phone A, IP Phone B and DX650 in Unified CM
2)	Enable pick up feature in the DX650 using the feature control policy
3)	Create Pick up group in the Unified CM. 
4)     While creating the pickup group, select visual and audio alert notification
5)	Associate IP Phone A, IP Phone B and DX650 in the same pick up group.
6)	Make a call from IP Phone A to IP Phone B
7)	IP Phone B should not answer the call


Actual Behaviour : 
After select the audio and visual alert notification while creating the pick up group in the unified CM.  visual notification only shown in the DX650 


Expected Behaviour :
After select the audio and visual alert notification while creating the pick up group in the unified CM.  visual and audio notification should be shown in the DX650


Environment matrix :

Unified CM : 10.5.1.10000-7
DX650 Firmware : sipdx650.10-2-1JBT0-365
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