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Cisco Bug: CSCuo67552 - pickup Notification for 2nd line not shown in 78Xx Phones

Last Modified

Mar 17, 2017

Products (4)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 7861

Known Affected Releases


Description (partial)

pickup Notification for 2nd line  not shown in 78Xx Phones

1. Create a site with unified CM installed in it .
2.Register 78XX IP phone A (5111) , 78XX IP Phone B 2nd line DN (5124) and IP phone C (5105)
3.Make IP Phone A 1st line DN (5111) and IP Phone B 2nd line Dn (5124) in same pick up group.
4.Make a call from IP Phone C to IP Phone A ist line .Not anwer the call in IP phone A .
5. Pickup the call in IP Phone B by pressing Pickup soft key .

Problem description :
 when IP phone A not answer the call in IP Phone B 2nd line the pick up notification is not shown in  phone B 2nd line .

Expected Behaviour: In 2nd line of the IP Phone B the pickup notifiction should be shown.

Environmental MatriX:


78Xx Ip phone :Sip78XX.10-1-1SR1-4
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