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Cisco Bug: CSCuo67394 - Agents in idle state for some campaigns for unexpectedly long idle time.

Last Modified

Feb 23, 2018

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

9.0(4) 9.0(4)ES

Description (partial)

Symptom:
Agents are in idle state for some campaigns for an unexpectedly long idle time.

Conditions:
Campaign's RecordsToCache is set as 100.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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