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Cisco Bug: CSCuo66204 - UC: Media Master issue

Last Modified

Mar 08, 2018

Products (8)

  • Cisco Unity Connection
  • Cisco Business Edition 5000 Version 8.6
  • Cisco Intercompany Media Engine
  • Cisco Business Edition 3000 Version 8.6
  • Cisco Business Edition 6000 Version 8.6
  • Cisco Unified Communications Manager Version 8.6
  • Cisco Unity Connection Version 8.6
  • Cisco Unified Communications Manager Session Management Edition

Known Affected Releases

8.6(2)

Description (partial)

Symptom:
Recently upgraded Unity Connection 8.6.2SU4a. When going into Media Master and attempting to play recording that is present before upgrade get error: "Could not open an Audio Stream to play from."

If customer downgrades to previous version such as 8.6.2ES 77 this issue doesn't happen and recording can be played without issue.


If you attempt to record message you can record the message without issue. You can also play back the message without issue. When you attempt to save the message you see "Failed to record name"



Java Console logs may show something similar to:


2014-05-11 15:07:55:041 [MPThread[1]-Upload-UMS-Stream] ERROR 
com.cisco.unity.mediamaster.httpclient.utility.UploadByteArrayCache::sendRequst()
- Failed to upload parts due to SSLException:
javax.net.ssl.SSLHandshakeException: com.cisco.unity.mediamaster.httpclient.protocol.
SelfSignedCertException: sun.security.validator.ValidatorException: No trusted 
certificate found
2014-05-11 15:07:55:041 [MPThread[1]-Upload-UMS-Stream] ERROR com.cisco.unity.
mediamaster.ums.thread.UploadMPThread.run() - Caught SSLException: javax.net.ssl.
SSLHandshakeException: com.cisco.unity.mediamaster.httpclient.protocol.SelfSignedCert
Exception: sun.security.validator.ValidatorException: No trusted certificate found
2014-05-11 15:07:55:197 [Applet 2 LiveConnect Worker Thread] NOLEV com.cisco.unity.
mediamaster.MMApplet.stop() - in
2014-05-11 15:07:55:197 [Applet 2 LiveConnect Worker Thread] ERROR com.cisco.unity.
mediamaster.MMApplet.stop() - Exception while saving preferences: access denied
("java.io.FilePermission" "C:\Documents and Settings\ciscotest\.cisco\unity\mediamaster
\mm.properties" "read")
2014-05-11 15:07:55:197 [Applet 2 LiveConnect Worker Thread] NOLEV com.cisco.unity.
mediamaster.MMApplet.stop() - out
2014-05-11 15:07:55:275 [MPThread[2]-Upload-UMS-Stream] WARN  com.cisco.unity.
mediamaster.httpclient.protocol.SelfSignedCertX509TrustManager.checkServerTruseted()
- Certificate Exception caught: No trusted certificate found
sun.security.validator.ValidatorException: No trusted certificate found

Conditions:
Unity Connection 8.6.2su4 and above
Java 1.6
Java 1.7

Related Community Discussions

<key>CSCuo66204</key> - UC Media Master issue
Hello, I have an issue to upload .wav file (greeting) on Cisco Unity 9.1.2 and it looks like that is a Cisco Bug (please see link below)  https://tools.cisco.com/bugsearch/bug/<key>CSCuo66204</key>.   Does anybody have a  solution for that bug? Thank you      
Latest activity: Mar 16, 2016
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