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Cisco Bug: CSCuo66187 - CSM approving activity cause Server Busy or Unavailable

Last Modified

Nov 11, 2016

Products (1)

  • Cisco Security Manager

Known Affected Releases

4.5(0)ER1

Description (partial) 

Symptom:
Approving activity fails with the messages:
- Server Busy or Unavailable
- "There are no database connections available on the server "

Conditions:
VmsSharedsvcs.log contain logs

java.sql.SQLException: JZ006: Caught IOException: com.sybase.jdbc2.jdbc.SybConnectionDeadException: JZ0C0: Connection is already closed.
               at com.sybase.jdbc2.jdbc.ErrorMessage.createIOEKilledConnEx(ErrorMessage.java:772)
               at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:813)
               at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3558)
               at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3503)
               at com.sybase.jdbc2.tds.Tds.nextResult(Tds.java:2081)
               at com.sybase.jdbc2.jdbc.ResultGetter.nextResult(ResultGetter.java:69)
               at com.sybase.jdbc2.jdbc.SybStatement.nextResult(SybStatement.java:220)
               at com.sybase.jdbc2.jdbc.SybStatement.nextResult(SybStatement.java:203)
               at com.sybase.jdbc2.jdbc.SybStatement.queryLoop(SybStatement.java:1596)
               at com.sybase.jdbc2.jdbc.SybStatement.executeQuery(SybStatement.java:1581)
               at com.sybase.jdbc2.jdbc.SybPreparedStatement.executeQuery(SybPreparedStatement.java:96)
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